Candle jar on black stone

Shipping & Return Policy – Ajo Candles, Durham NC

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Every AJO Candle

 Created fresh to order using premium soy wax and fragrance oils. This handmade process ensures quality and care with every item. Order Processing Allow up to 7 business days for production and packaging. During holiday or peak periods, processing may take 7–9 business days.

Shipping Methods Available

We offer convenient and reliable delivery options

UPS Ground

Delivery within 3–7 business days (continental U.S.).


USPS Priority Mail

Arrives in 2–3 business days (continental U.S.).


Local Hand Delivery

Available within 15 miles of Durham, NC for a flat fee. Select this at checkout or contact us for arrangements.


Expedited Shipping Options

Expedited shipping may be available depending on product availability. Contact us for urgent requests—we’re happy to assist where possible.

Shipping Details to Know

We ship to P.O. Boxes and military addresses.
We do not currently ship internationally.
As each item is handcrafted, minor variations in appearance may occur and are considered part of the artisanal process.

Tracking Your Order

Once shipped, a tracking number will be emailed so you can monitor your order’s journey from our studio to your door.

Need Help?

If you have any questions about shipping or returns, our team is here for you.

Contact Us

Return Policy 

At ÀJÒ, your satisfaction is important to us. Due to the nature of our handmade products:

We do not accept returns for refunds.
Scent and color customization for each participant
A social, inspiring setting for shared creativity

Exchanges are available in the following cases:

Damaged Items: Contact us within 3 days of delivery. Photos may be requested for verification. We’ll send a replacement once confirmed.
Incorrect Items: If you received the wrong candle, contact us immediately. We’ll send the correct item, or a comparable replacement or refund if unavailable.

Please Note:

This return policy applies to all ÀJÒ Candles products.
Sale items are final and not eligible for return or exchange.

Still have questions about your delivery or return? Reach out to our support team.

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